Track my order
Dear Client,
We thank you very much for your order Antonio Heaven .
Here are the 3 steps to follow to track the delivery of your order .
As a reminder : The preparation and shipping time is estimated between 24 and 48 hours and the delivery time is estimated at 11 to 12 working days.
Step 1 : Your order is being prepared.
We received your order. Our teams are packaging your items and preparing the shipping slip with the greatest care.
This stage lasts approximately 24 to 48 hours.
Step 2 : Your order is shipped.
That's it, your order has been shipped!
48 hours after your order, you will receive a shipping confirmation email with your tracking number .
Keep it carefully, because it will allow you to track your package throughout its transport.
Step 3 : Track your package via our partner site.
To track your package, go to our partner site by clicking here .
>>https://parcelsapp.com/fr<<
If you have NOT received your tracking number :
- Please note , 2 automatic emails are sent to you after your order:
- The order confirmation email (sent immediately after ordering).
- The shipping confirmation email (sent as soon as the package is shipped).
- If you have not received either of these two emails, remember to check your spam, and remember to check the email address you ordered with (sometimes there is an error there).
- Finally, if you have correctly received the order confirmation email, but not the shipping confirmation email despite a delay of more than 48 hours, please be patient... This is a slight delay on our part. part of which we are sorry. We do everything we can to ship it as quickly as possible.
Sincerely,
AntonioHeaven Management.
Frequently asked questions...
Here are some of the most frequently asked questions. If you cannot find what you are looking for, please contact us.
How long does it take to receive my product?
Our products are shipped within 24/48 hours.
Our average delivery time is 11-12 business days at the moment.
Are delivery costs free?
Shipping on all orders is FREE.
How can I check the status of my order?
In your shipping email you will receive a package number.
There is a ''Track my order'' tab, insert this number to be able to track your package.
PS: If you are unable to locate your package, you can contact us with your order number, your first and last name and order details.
What are your payment security measures?
This site is 100% secure. Here are the different reasons for this security:
1) Our site is located on an HTTPS server (you can check this with the small padlock to the left of the URL).
2) Unlike most other sites you may visit, ALL of our pages are secure and cannot be hacked or attacked by malware.
3) For the payment method, we use the Stripe platform, which is one of the best references in terms of security of transactions on the Internet, as well as the famous PayPal!
How do I return an item that I am not satisfied with?
If your item arrives in poor condition and is unusable, please contact us immediately with proof of purchase.
We then offer you...:
You return the product to us (return costs are your responsibility) for a full refund of the price of this item upon receipt of proof of shipment of the product.
This is to avoid any misuse, so we are counting on your understanding!
- The product must be unused, undamaged and clean: it must be returned in its original packaging.
- All returned products will be inspected: No returns will be accepted if the returned products have been visibly used or damaged and such use or damage does not render the products salable.
- We must receive the goods within 30 working days from the dispatch date. You must inform La Patte Canine by e-mail indicating the contents of the package, the shipping date, the carrier and a tracking number.
If all of these conditions are met, we will refund the cost of the product, excluding shipping costs. You will receive a refund within 30 business days of receiving the product.
What are the payment methods ?
Currently you can pay with Visa - Mastercard - American Express - Apple Paid and Paypal credit cards.