Return policy
Our tough policy 30 days . If more than 30 days have passed since your purchase, we cannot unfortunately offer neither refund nor exchange .
To be eligible for return, your item must be unused and in the condition you received it . He must also be in his original package .
The return of certain types of goods is not permitted. Therefore, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.
Other items not permitted for return:
* Gift cards
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
*Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
* Any item returned more than 30 days after delivery
Shipping
To return your product, you must send it to the following postal address: 84 Route de la Bellière, Ferme de Maucomble, Saumont la Poterie, Normandie, 76440, France.
Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Frequently asked questions...
Here are some of the most frequently asked questions. If you cannot find what you are looking for, please contact us.
How long does it take to receive my product?
Our products are shipped within 24/48 hours.
Our average delivery time is 11-12 business days at the moment.
Are delivery costs free?
Shipping on all orders is FREE.
How can I check the status of my order?
In your shipping email you will receive a package number.
There is a ''Track my order'' tab, insert this number to be able to track your package.
PS: If you are unable to locate your package, you can contact us with your order number, your first and last name and order details.
What are your payment security measures?
This site is 100% secure. Here are the different reasons for this security:
1) Our site is located on an HTTPS server (you can check this with the small padlock to the left of the URL).
2) Unlike most other sites you may visit, ALL of our pages are secure and cannot be hacked or attacked by malware.
3) For the payment method, we use the Stripe platform, which is one of the best references in terms of security of transactions on the Internet, as well as the famous PayPal!
How do I return an item that I am not satisfied with?
If your item arrives in poor condition and is unusable, please contact us immediately with proof of purchase.
We then offer you...:
You return the product to us (return costs are your responsibility) for a full refund of the price of this item upon receipt of proof of shipment of the product.
This is to avoid any misuse, so we are counting on your understanding!
- The product must be unused, undamaged and clean: it must be returned in its original packaging.
- All returned products will be inspected: No returns will be accepted if the returned products have been visibly used or damaged and such use or damage does not render the products salable.
- We must receive the goods within 30 working days from the dispatch date. You must inform La Patte Canine by e-mail indicating the contents of the package, the shipping date, the carrier and a tracking number.
If all of these conditions are met, we will refund the cost of the product, excluding shipping costs. You will receive a refund within 30 business days of receiving the product.
What are the payment methods ?
Currently you can pay with Visa - Mastercard - American Express - Apple Paid and Paypal credit cards.